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Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.

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You will be able to develop and implement a detailed action plan for how you will maximize customer focus throughout your entire organization, department or team.

According to a recent AMEX study, your customers are placing significant emphasis on their service experience with you and this is having a major impact on their buying decisions. The best time to start is right now!

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X. Between 85% and 95% of senior business leaders believe that the next competitive differentiator is Customer Experience. Implementing a comprehensive Customer Focus Strategy will give you a unique competitive...

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How To Improve Dining Room Service by Richard Saporito

Well, consider these statistics from the White House Office of Consumer Affairs in Washington, DC…

For every complaint you’re aware of, there are 26 additional customers who have unresolved problems or complaints…


A dissatisfied customer will tell 9 to 15 people about their displeasure and sometimes they will tell as many as 20.

Up to 96% of customers would do business with you again if they felt you acted quickly and to their satisfaction and many said they would refer other people.

Businesses that provide extraordinary customer service can improve their profitability, increase market share and will have customers who are willing to pay more for their products and services simply because of the extraordinary service they receive.

Most do it because they want to escape the "realities" of their everyday life. They want to escape the labors associated with cooking at home…

Improving the customer service in your restaurant…

How To Improve Dining Room Service by Richard Saporito